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FAQ

Patient Resources

Do you take insurance?

Absolutely! Below is a list of insurance plans that we accept:

  • Aetna/Devon (not Better Health)
  • Auto
  • Capital Blue Cross ( not Keystone network)
  • Cigna
  • Health America/Assurance/Advantra Gold or Silver/Coventry (not Coventry Cares)
  • Highmark PPO/ Highmark Freedom Blue/ Federal Employee Program/ Out-Of-Area BC/BS Plans
  • Medicare
  • The Preferred Health Network
  • Tricare
  • United Healthcare/Optum Health (not Community plan)
  • UPMC (not UPMC for you)
  • Veteran’s Administration
  • Worker’s Comp
  • Cash Payment for non-participating insurance plans

*Contact our office for further benefit information.

Are there forms I need to fill out?

See our Patient Forms page if you’d like to print the forms needed for your first appointment.

How long does it take?

The average initial evaluation appointment is up to one hour.

Do I need a doctor's referral?

The state of Pennsylvania requires physical therapy patients to be followed by a medical provider (i.e., a primary physician, specialist, dentist, nurse practitioner, physician assistant) during their therapy treatment.  Consequently, a referral or script is requested by the PT clinic when a patient contacts for an appointment.  A referral can be brought by the patient at the evaluation appointment or faxed to the clinic directly from the medical provider’s office.  If a patient does not have a referral, he can be seen as Direct Access (allowable by state law one time per calendar year for most insurances; Medicare is excluded).

Patient reports are sent to the referring medical provider following the initial evaluation and every 30 days.  These reports are to be reviewed, commented upon as necessary and returned, signed, to the PT clinic.  If a patient starts as a Direct Access, the patient must either acquire a referral within 30 days or sign a consent form for the release of his report.

What are your hours?

ALTOONA
Monday: 8am - 6pm
Tuesday: 7am - 5pm
Wednesday: 8am - 5pm
Thursday: 7am - 5pm
Friday: 7am - 12pm

STATE COLLEGE
Monday: 8am - 5pm
Tuesday: 8am - 6:30pm
Wednesday: 8am to 5pm
Thursday: 8am to 6:30pm
Friday: 8am to 1pm